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"How a global Internet infrastructure provider created an automated platform to sell its products, achieved customer support objectives while running a completely automated process and billing back end"

Online movie tickets distribution platform

The Context:

Business Flow Conceptualization and Need for scalable, flexible & supportable platform for World Wide product sales,  customer support and operational support on Internet and Mobile

Challenges:

  • Handle Needs of Multiple Users of the system (Consumers, Customer Support,   Automated Renewals Management, Management Dashboards,  Operations Support,  Finance and Billing, Partner & Affiliate Engines, Marketing Promotion Support
  • Use LAMP to achieve flexibility in licensing, cost control & speed to market

The Solution

  • Complete Business Flow Conceptualization on a Hosted Platform
  • Scalable & Flexible Architecture to support business requirements
  • A back end BPO support for Customer queries, back end server operations,  business operations such as order fulfillment and payment processing ops
  • Continuous improvement program to increase productivity across BPO functions

Technology

  • Linux (OS)
  • MySql (Database)
  • PHP / Perl / Integration with OSS Platforms
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