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"How a book library went online with ADPS assistance to give customers more convenience and options to do business with the firm"

Online book library

The Context:

A brick and mortal book library plans to go online to attract upwardly mobile customers and get closer to broader market needs.  This needed, Integration Conceptualization and Need to build a flexible & supportable platform for online book library support on Internet

Challenges:

  • Handle Needs of Multiple Users of the system (Consumers, Customer Support,   Automated Renewals Management, Management Dashboards,  Operations Support,  Finance and Billing, Partner & Affiliate Engines, Marketing Promotion Support
  • Use LAMP to achieve flexibility in licensing, cost control & speed to market

The Solution

  • Complete Business Flow Conceptualization on a Hosted Platform
  • Scalable & Flexible Architecture to support business requirements
  • A back end BPO support for Customer queries, ticketing operations and finance ops
  • Continuous improvement program to increase productivity across BPO functions

Technology

  • Linux (OS)
  • MySql (Database)
  • PHP / Perl / Integration with OSS Platforms
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